Boiler repair questions

Do you fix every type of boiler?

Our engineers fix home-based combi, conventional and system boilers. We don’t fix oil boilers, electric boilers or solid fuel boilers. If you have a gas boiler above 70kW (usually found in large buildings or commercial premises) or you want us to fix a boiler at your workplace visit British Gas Business.

What if I have more than one problem?

Your quote is only for the work we’ve already agreed with you. We’ll quote separately for other work needed for unrelated faults. This may happen if for example, you’ve called us about a boiler breakdown but also ask us to fix a leaking radiator.

What happens if you can’t fix my problem?

If we can’t fix your problem, our engineer will let you know straight away and tell you what your options are.

Why is it best to receive an onsite survey?

Some locations can have complications so we do not wish to give an inaccurate quote. It is also a good chance for you to meet a company member and ask any questions you have.

Should I repair or replace my old boiler?

Replace. A repair can sometimes be as expensive as a brand new boiler. And you could easily have more problems with a repaired boiler further down the line. A brand new boiler is usually more efficient and more reliable. Your new boiler will be covered by warranty too – so if it breaks, the manufacturer will repair it with no extra charge. We can provide a brand new A-rated boiler from £1,795, or from £11.61 a month, including VAT and Gas Safe installation.

What should I do if I smell gas?

Call the free Gas Emergency Services line on 0800 111 999 immediately if you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance. Your new boiler will be covered by warranty too – so if it breaks, the manufacturer will repair it with no extra charge.